Tag: Operations
The worst renewal conversation I ever had happened on day 71 of a twelve month contract. The client was a...
Early in my sourcing career, I was handed what my director called "a small cleanup job," and it turned out...
A few years ago, the managing partner of a mid sized accounting practice called me in to "fix" their month...
A few years ago I sat through a quarterly business review that taught me more about KPI examples than any...
Twenty minutes into almost every engagement, a client tells me the same thing. "We have standard operating procedures for that."...
Every January, I sit in the same meeting to review our staffing and workforce planning. At first, the headcount plan...
I have never met a kid who said they wanted to grow up and run operations. Nobody stands up at...