Category: Operations
RDB digs into operations for service businesses: workforce planning, staffing logistics, process efficiency, and the everyday systems consulting, IT, HR, and accounting firms rely on to keep client work moving without breaking under growth.
The worst renewal conversation I ever had happened on day 71 of a twelve month contract. The client was a...
Early in my sourcing career, I was handed what my director called "a small cleanup job," and it turned out...
A few years ago, the managing partner of a mid sized accounting practice called me in to "fix" their month...
A few years ago I sat through a quarterly business review that taught me more about KPI examples than any...
Twenty minutes into almost every engagement, a client tells me the same thing. "We have standard operating procedures for that."...
Every January, I sit in the same meeting to review our staffing and workforce planning. At first, the headcount plan...
I have never met a kid who said they wanted to grow up and run operations. Nobody stands up at...