RDB digs into operations for service businesses: workforce planning, staffing logistics, process efficiency, and the everyday systems consulting, IT, HR, and accounting firms rely on to keep client work moving without breaking under growth.
A few years ago I sat through a quarterly business review that taught me more about KPI examples than any…
Alex Carter
Oct 8
Alex Carter covers consulting, marketing, IT, HR, staffing and accounting for growing service businesses and how they actually run.
Twenty minutes into almost every engagement, a client tells me the same thing. “We have standard operating procedures for that.”…
Alex Carter
Oct 8
Every January, I sit in the same meeting to review our staffing and workforce planning. At first, the headcount plan…
Alex Carter
Sep 21
I have never met a kid who said they wanted to grow up and run operations. Nobody stands up at…
Alex Carter
Sep 21
